Welcome to scenes, Your Kusatsu & Shibukawa Cafe: An Experience to Nourish Mind and Body for Every Guest

scenes is an Oceania-style cafe and wine restaurant located in a corner of the 'niwa+' complex in front of Kusatsu Station, Shiga Prefecture. Our theme is 'Wellness x Happiness,' and we provide a new culinary and spatial experience that nourishes the mind and body for all who visit. Open from morning to dinner, our space is a new haven for relaxation, suitable for any occasion throughout the day. We especially want guests with concerns about food safety and allergies to feel comfortable visiting us. In this article, we'll detail our commitment to allergy-friendly service and share a few requests to help us serve you better at our 'Kusatsu & Shibukawa Cafe'.

Addressing the Challenge of Dining Out with Allergies

Dining out is one of life's simple pleasures. However, for individuals with food allergies or dietary restrictions, choosing a restaurant and a menu item can be a significant challenge. Worries like, 'What ingredients are in this dish?' or 'Can they accommodate my allergy?' can detract from the joy of a meal. We aim to alleviate these concerns as much as possible, ensuring every guest can enjoy a wonderful time at our 'Kusatsu cafe.' At scenes, we are committed to being mindful of each guest's needs so they can dine with confidence.

• Do you ever find allergy information unclear when choosing a new cafe or restaurant?
• Have you ever hesitated to communicate your allergy when placing an order?
• Do you constantly feel anxious about the possibility of an allergic reaction when you eat out?

Our Solutions: How scenes Creates a Safe Dining Environment

To alleviate the concerns our guests may have and to create a space where everyone can enjoy food with peace of mind, scenes has implemented several key initiatives. Here are our concrete solutions and the philosophy behind them.

Clear Information and Open Communication About Allergies

We take all inquiries regarding allergies very seriously. Our menu offers a wide variety of options for morning, lunch, and dinner, and we encourage you to speak with our staff if you have any concerns. We use a QR code ordering system, but we are always available for verbal confirmation. Please don't hesitate to ask about menu details or specific ingredients. We also have English-speaking staff on hand to ensure both our local and international guests feel comfortable. We are happy to provide as much information as possible on every item, from our popular 'Kusatsu Eggs Benedict' to our flat whites made with New Zealand's renowned 'Allpress Espresso'.

A Personalized Approach for Every Guest

To help every guest experience 'Wellness x Happiness,' we believe it's essential to respond flexibly to individual needs. We understand that some guests avoid certain ingredients while others have varying degrees of allergies. Whether you're joining us for a popular 'Kusatsu lunch' or a dinner paired with 'Kusatsu wine,' we are here to help. Please consult with us about your dietary needs, and we will do our best to accommodate your food and drink requests. While it may not always be possible to completely eliminate allergens due to our kitchen processes, we are committed to doing everything we can to address your concerns.

A Comfortable Space for Greater Peace of Mind

We believe that peace of mind during a meal comes not just from the food itself, but from the overall environment. scenes features a second-floor terrace where you can dine in an open, airy atmosphere. We also offer free Wi-Fi and power outlets at our counter seats, making it easy to work or charge your devices. We warmly welcome guests with young children, so your whole family can relax without worry. We hope this welcoming environment provides an extra layer of comfort for guests who, despite allergy concerns, wish to enjoy a relaxed meal.

Practical Steps: How to Ensure a Smooth Experience at scenes

To help us ensure you have a safe and enjoyable dining experience, we kindly ask for your cooperation on a few points. Following these steps will help us provide you with the best possible 'Kusatsu & Shibukawa Cafe' experience.

1. Contact Us in Advance When Possible
   Letting us know about the nature of your allergy and any specific ingredients to avoid via phone (+81 77-558-8778) before your visit allows us to prepare and provide more accurate information. While we don't have an official website, you can get a feel for our cafe on our Instagram (@scenes__kusatsu).
2. Inform Our Staff Upon Arrival
   Please mention your allergy or dietary restrictions to our staff again when you are seated and when you place your order. This ensures our entire team is aware and can serve you with the utmost care.
3. Ask Questions When Using QR Code Ordering
   Our ordering system uses a QR code at your table. If you notice a discrepancy with the paper menu or feel that information is missing, please don't hesitate to speak directly with our staff. We also happily accept verbal orders.
4. Don't Hesitate to Double-Check
   If you have any concerns about the dish or drink served to you, please confirm with our staff again before you begin eating. Your safety is our top priority, and we are happy to provide clarification.

Conclusion: Experience 'Wellness x Happiness' at scenes, Your Kusatsu & Shibukawa Cafe

scenes welcomes you to 'niwa+' in front of Kusatsu Station as your go-to 'Kusatsu & Shibukawa Cafe' and Oceania-style wine restaurant. From our flat whites made with specialty coffee beans from New Zealand's 'Allpress Espresso' to our diverse menu that shifts from morning to night, everything we offer is designed to embody 'Wellness x Happiness.' If you have allergies or specific dietary needs, please visit us without hesitation. Through advance notice and open communication during your visit, we will do our best to support you.

Enjoying delicious coffee and food with confidence, and relaxing in a comfortable atmosphere—this is the 'time that nourishes mind and body' that scenes aims to provide. We invite you to experience a rich culinary journey and a pleasant moment at our new 'Kusatsu cafe.' We look forward to welcoming you.